Delete your Greenveil account and data

You can request deletion without installing the game or signing in here. Email [email protected] from the email address linked to your account. Include your player name if you know it. Never send your password, login codes or identity documents.

What happens?

This is a manual support request, not instant deletion. We verify ownership through your account email before deleting anything. If you cannot access that email, contact support to discuss recovery. Requests are normally handled within one month; we tell you if an extension is needed.

Deletion covers the login account, cloud character/save, inventory, wallet and cosmetic records, profile, friends/guild membership, message and ranking records associated with you, notification tokens and uploaded personal images. Shared records may be removed or anonymized so other players' data is preserved. Any necessary legal/security exceptions are explained with their reason and retention period. Provider backups expire under their backup cycles. Uninstalling alone does not delete an online account.

Progress and in-game purchases cannot be restored after deletion. A local guest save is separate: remove app data or uninstall to remove it from your device. Stop playing/sign out after sending your request to avoid creating new records.

Open deletion request email

No email app? Send the request manually to [email protected]. Opening the email draft does not send your request; press Send in your email app.

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